When will my order ship?
All orders ship within 3-7 business days after confirmation. If an item is backordered, an estimated alternate ship date may be listed in the product description.
Do you ship internationally?
We do! Please send international shipping inquiries to email@example.com.
Can my order be expedited?
At this time we offer expedited shipping only through coordination with the SHIFT team. You may inquire at firstname.lastname@example.org to review shipping options.
What if my order (or part of my order) is out of stock?
If a product is out of stock, the anticipated ship date may be listed in the product description for that item. If your order contains some in-stock and some out of stock items, your products can be shipped separately as soon as they're available. You have the option to cancel an order on backorder stock until the ship date listed in the product description.
Every item is carefully inspected before leaving our warehouse. SHIFT does not accept returns for any reason other than manufacturer defect or shipping error. Orders may be changed or cancelled with approval, prior to shipment. In the event that damage occurs in transit, or if you discover any defect in manufacturing please email us within 7 days at email@example.com with your order customer information. All returns must be pre- authorized with an RMA number.
Return shipping charges + 20% restocking fee apply for ALL returns and exchanges and are the customers responsibility no matter what the reason for the return. The team at SHIFT will inspect the product before a refund is issued. To begin a return, contact firstname.lastname@example.org with "return" or "exchange" in the message title.