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Shipping
For customers within the continental United States, we ship orders of available stock within 3-5 business days of order placement. If you require expedited shipping please email us immediately upon placing your order at service@shiftmakes.com with your order number and timeframe, and we will do our best to accommodate your request. We do not ship on weekends and federal holidays; all orders placed during these times will be shipped within the following 3 business days. Lead and shipment times are never guaranteed. Please note that our available UPS services do not include Saturday delivery.

All shipping rates provided prior to checkout are based on delivery to the continental United States via UPS Ground, USPS, or FedEx Ground. We are happy to extend free shipping via UPS Ground within the continental United States for all orders weighed below 15 lbs.

To reserve out-of-stock or pre-order items, SHIFT requires payment in full. While we will provide an expected fulfillment date upon your order, given that we are working with a network of independent fabricators and craftsmen to produce our products, these fulfillment dates can occasionally change. Customers will be informed of any significant changes to the delivery timeline via email.

International Shipping 
We currently ship internationally upon request. If you are an international customer, or in Alaska or Hawaii, please send an email to service@shiftmakes.com with your location and desired item(s), and we will provide you with a quote for shipping. Allow 2-3 business days to quote.

Returns
If, for any reason, you are not happy with your purchase, you may return item(s) purchased through www.shiftmakes.com postmarked within 10 calendar days of receipt for a refund, less any return or order shipping charges. To initiate a return, email service@shiftmakes.com with your order number and the exact item(s) you wish to return, and we will email you a UPS label for your return.

Please return items in original condition, with any tags or supplementary materials included. If your returned item(s) arrives damaged or used, we will not be able to give you a refund, so please be sure to re-pack your return item(s) carefully. The FUNSTON Fire Pit and BEEKMAN Bird Feeder will be assessed a 10% restocking fee; all other items do not have a restocking fee. Please allow 2 weeks from the time you mail your order for your return to be processed. We will notify you via email once your return has been processed.
 

 
 
 
Privacy Policy

The Shift website is provided by Shift Space Design LLC. 3060 W Jefferson St, Philadelphia, PA 19106, USA (hereinafter referred to as "Shift"). This data protection declaration provides information on how we use and protect your data on the Shift website. Using the Shift website implies that you accept the terms set forth in this data protection declaration. If you do not agree with these terms, please do not use the Shift website. This data protection declaration applies from the time you begin using the Shift website.

Data Collection

You may use parts of the Shift website without telling us who you are or providing any personal data. Data will be automatically collected from your computer while you surf the Shift website, e.g. the areas you visit on the Shift site and how you interact with the Shift website. We will collect your IP address, computer and connection data, browser type and version, operating system and platform, the URLs you linked from and which you visit next and a cookie number. When you have placed an order with Shift, we will collect and store your email address, first name and surname, gender, password and, where applicable, information on the person who invited you. When you are ready to place an order, you will provide us with additional contract information such as billing and delivery address, payment information and a telephone number. In the course of your dealings with Shift you may voluntarily provide us with further personal data to enable us to learn more about you and your preferences with regard to Shift and, in certain circumstances, to individualise your experience, e.g. the details in your profile. We may obtain more information from or about you in other ways, for example when you contact customer service or respond to a survey, or from feedback from logistic partners. Such data is always collected in accordance with the data protection legislation applicable. Your data protection rights are considered in accordance with legal requirements.

Usage

We use your personal data, in anonymous form or by link to pseudonyms, when required, for the following purposes: To handle sales; in order to provide information and services required by you, such as customer service, for example; to deliver goods that you have ordered and to handle payments; to provide for a customised presentation of content, advertising and user experience; to communicate with you about your orders; to provide news regarding the services of Shift and other administrative issues; to provide you with targeted marketing activities and advertising offers on the Shift website; to inform you (after your newsletter registration) about sales promotions at Shift, providing you agreed to receive the newsletter at the time of your registration, a consent which can be revoked at any time; to improve our site and services; to settle legal disputes; to respond to complaints and to fix technical problems; to prevent, uncover and investigate abuse, in particular fraud; to analyse the Shift website and user behaviour and to compile aggregated reports. User profiles based on pseudonyms may be created for the purposes of: advertising, market research and user-friendly design of services, and content provided by the services as well as marketing activities and advertising offers. The aggregated data will not be used to identify you as an individual or be combined with personal data linked to the pseudonym without your express approval. You can object at any time to the creation of user profiles in future by sending an appropriate email to hello@shiftmakes.com or by following the instructions that Shift provides to you for this purpose.

Service Provider

We are entitled to forward your personal data to contracted service providers that support our business operations or that we use to fulfil our contract with you (e.g. IT services, logistic partners) or to our suppliers that deliver goods directly to you. Our service providers are bound to observe confidentiality. Feedback We may use the findings from surveys in which you have participated for our own internal development and market research and share the results with our associated companies, consultants, suppliers and service providers.

Third-Party Companies

(Insofar as we are planning a merger with or takeover of these companies.) Should this circumstance arise, we will prompt the resulting legal person to abide by this data protection declaration with regard to your personal data. We will inform you in advance and obtain your permission should your personal data be used in conflict with this data protection declaration.

Public Authorities

We are entitled to inform law enforcement authorities, other government agencies or third parties in connection with an investigation concerning suspected illegal or other activities that make us, you or another customer of Shift liable for claims. The personal data revealed by us may include names, addresses, telephone numbers, email addresses, fraud complaints and purchasing history, as well as any other data we deem relevant. When you use the Shift website from a computer shared with others or a computer at an internet café, some of your personal data can also be seen by other persons who use the computer after you, if you fail to log out.

Direct Marketing

We will not sell or lease your personal data to third parties for marketing purposes without your explicit permission.

Anti-Spam Directive

Shift does not allow any spam, but that does not mean that we can prevent spam on the internet. If you think that you have received an unsolicited email from us, please contact hello@shiftmakes.com so that we can investigate the issue.

Cookies

Shift and other members of our group of companies that provide us with services as well as our external service providers may place cookies or web beacons onto your computer when you visit the Shift website. Shift uses cookies; cookies are small files that are stored on your hard drive. They make navigation easier. Cookies also help us with identification. We use these cookies and web beacons to monitor your preferences and present the Shift website in the best possible way, to recognise returning users, to measure user traffic and activities during visits to the Shift website, to monitor and improve our service and to guard against fraud. We also use cookies to individualise our service, content, advertising and product line. We may use the services of external advertising companies which may place cookies in order to allow them to collect and use anonymous data concerning your visit to the Shift website. You can block cookies at any time by changing your browser settings. However, this might mean that we are unable to provide certain services. In order to place an order through the Shift website your browser must be set to accept cookies. This website uses Google Analytics, a web analysis service by Google Inc. ("Google"). Google Analytics uses cookies. The information generated by the cookie concerning your use of the website is usually sent to a Google server in the USA and stored there. When the IP anonymisation on this website is activated, your IP address is first shortened by Google in the member states of the European Union or in other states that are party to the agreement on the European Economic Area. In exceptional cases, the full IP address is sent to a Google server in the USA and shortened there. Google uses this information at the request of the operator of this website to evaluate your use of the website, compile reports on website activities and provide additional services concerning website use and internet use to the operator of this website. The IP address sent by your browser as part of the Google Analytics process will not be combined with other Google data. You can prevent storage of the cookies by appropriate settings of your browser. Please take note that in this case you might not be able to use all the functions of this website. Furthermore, you can prevent the transmission to Google of data created by the cookie concerning your use of this website (incl. IP address) as well as the processing of these data by Google by downloading and installing the Link Available Browse plug-in.

Saving The Contract Wording

We will save the wording of the contract and send you your order information via email. Your previous orders are no longer visible to you.

Links To Other Websites

The Shift website contains links to other websites. We should point out that we do not influence the presentation or content of other websites. Nor can we therefore accept any liability for the accuracy, correctness, completeness or quality of information provided there. Shift is not responsible for the data protection methods or contents of these sites and does not regularly monitor them. Please read the data protection declarations on these sites if you are concerned about their methods of data collection and usage.

Amending/Deleting Personal Data (Right To Information)

You are entitled to be informed about the data stored in connection with your person and to have them corrected or deleted. We will, on request, inform you as quickly as possible as required by law what personal data of yours is stored with Shift. We do our best to enter changes in our database as quickly as possible. However, not all databases can immediately be updated and old data may remain in our archives and records for a short period until they are updated. We also might not be able to send changes to partners, suppliers or external service providers who have already received your data or information. We will keep information in certain circumstances even if you might have asked for it to be deleted so that we can settle disputes, analyse programs, implement our general terms and conditions of business and shopping rules and comply with legal requirements. For both technical and legal reasons this information is never completely deleted from our database, including saved back-up systems. If incorrect information about you should be kept despite our endeavours to ensure that data are up to date and correct we will rectify this at your request.

Security

Shift uses physical, electronic and administrative security measures, including an extended firewall and password protection for its database, which are intended to ensure the security of the data. We restrict access to personal data to staff members who have a need to know this information in order to provide, develop or improve the services of Shift.

General

We may change this declaration from time to time by informing you of any changes and publishing the amended terms on the Shift website. For new users, the amended terms will be effective immediately; or existing users, they will come into effect 30 days after they have been communicated, excepting any users who object to them. If you have questions concerning this data protection declaration or the use of personal data at Shift, you can send an email to service@shiftmakes.com or contact Shift Space Design LLC, 3060 W Jefferson Street, Philadelphia, PA 19106, USA.

 
 

Terms &
Conditions

 
 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use which, together with our privacy policy, govern SHIFT’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘SHIFT’ or ‘us’ or ‘we’ refers to the owner of the website, whose registered business name is SHIFT SPACE DESIGN LLC.  The term ‘you’ refers to the user or viewer of our website.

Use of the Website
By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Trademarks
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

Media
The images and photographs displayed on this website are property of the website owner or are licensed for exclusive use by the website owner.  Nothing contained on this website should be construed as granting any license or right to use any image or photograph without the prior written permission of the website owner.

External Links
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

User-generated content
Any user comments or content published, at the user’s own volition, on the website or website blog (“Journal”) can be used for promotional purposes by the website owner.

Warranties
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of Liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of Terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws (choice of venue and forum)
Use of this website shall in all respects be governed by the laws of the state of Pennsylvania, USA, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Pennsylvania courts located in Philadelphia county, Pennsylvania, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.