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Shipping
For customers within the continental United States, we ship orders of available stock within 3-5 business days of order placement. If you require expedited shipping please email us immediately upon placing your order at service@shiftmakes.com with your order number and timeframe, and we will do our best to accommodate your request. We do not ship on weekends and federal holidays; all orders placed during these times will be shipped within the following 3 business days. Lead and shipment times are never guaranteed. Please note that our available UPS services do not include Saturday delivery.

All shipping rates provided prior to checkout are based on delivery to the continental United States via UPS Ground, USPS, or FedEx Ground. We are happy to extend free shipping via UPS Ground within the continental United States for all orders weighed below 15 lbs.

To reserve out-of-stock or pre-order items, SHIFT requires payment in full. While we will provide an expected fulfillment date upon your order, given that we are working with a network of independent fabricators and craftsmen to produce our products, these fulfillment dates can occasionally change. Customers will be informed of any significant changes to the delivery timeline via email.

International Shipping 
We currently ship internationally upon request. If you are an international customer, or in Alaska or Hawaii, please send an email to service@shiftmakes.com with your location and desired item(s), and we will provide you with a quote for shipping. Allow 2-3 business days to quote.

Returns
If, for any reason, you are not happy with your purchase, you may return item(s) purchased through www.shiftmakes.com postmarked within 10 calendar days of receipt for a refund, less any return or order shipping charges. To initiate a return, email service@shiftmakes.com with your order number and the exact item(s) you wish to return, and we will email you a UPS label for your return.

Please return items in original condition, with any tags or supplementary materials included. If your returned item(s) arrives damaged or used, we will not be able to give you a refund, so please be sure to re-pack your return item(s) carefully. The FUNSTON Fire Pit and BEEKMAN Bird Feeder will be assessed a 10% restocking fee; all other items do not have a restocking fee. Please allow 2 weeks from the time you mail your order for your return to be processed. We will notify you via email once your return has been processed.
 

 
 

Privacy
Policy

 

At SHIFT, your privacy is very important to us.  We will only use your information as permitted by the following Privacy Policy, updated March 13 2018. 

Personal Information
We receive and store any information you knowingly provide to us.  If you purchase a product from us, we request certain personally identifiable information from you on our order form.  You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date) – please note, we do not store your credit card information.  We need this information in order to process and fulfill your order and to notify you of your order status, in order to register you as a user of this site or to provide you with services.  We use the information we collect from you for billing purposes and to fill your orders.  We do not share, rent, or sell your Personal Information in personally identifiable form to anyone.

Non-personally identifiable information may also be collected from you by means of Cookies and Pixel Tags.  Cookies are small bits of information that this website places on your computer.  We use cookies and Pixel Tags to identify your IP address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and specific web pages through which you click.  This information is collected by a third party (Google Analytics), and we only use such data in aggregate form, in a manner that assures your anonymity.  We use this information to improve our services, analyze trends, administer the site, analyze how users utilize the website, and to gather demographic information about our user base as a whole.  The cookies that are configured by this website do not contain any personally identifying information, such as your name, or sensitive information, such as your credit card number.

Email Newsletter and Offers
There is an option to receive our email updates. If you choose to receive these you should expect biweekly or monthly HTML email content to arrive at the email address you provided.  You may subscribe to our emails at any time on our website, and you can unsubscribe by following a link on any email from SHIFT, or by emailing us at hello@shiftmakes.com and writing “Unsubscribe” in the subject line.  It may take us up to ten days to complete this process, as permitted by law.

Right to Review
You have the right to review and edit any information you have provided to us.  In order to do so, please email us at hello@shiftmakes.com from the email address that we have on file for you, with the subject: “Update personal information.”

 Links to Other Sites
This website contains links to other sites that are not owned or controlled by www.shiftmakes.com. Please be aware that we, www.shiftmakes.com, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Security
The security of your personal information is important to us.  We use all reasonable technological and physical safeguards to protect personal information you provide to us from loss, misuse and unauthorized access, disclosure, alteration and destruction.  When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).  In the unlikely event of a data breach, you will be notified as soon as reasonably possible.

Business Transfer
Our copy of all your information is an asset of ours and belongs to us. In the event of a sale, merger, corporate reorganization or similar transaction involving some or all of our business, we may share with or transfer your information to the buyer or successor entity.  We may also retain a copy of that information.

Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.  You cannot opt out of disclosure of your personal information if required by lawful order.

Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time.  If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

 

 
 

Terms &
Conditions

 
 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use which, together with our privacy policy, govern SHIFT’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘SHIFT’ or ‘us’ or ‘we’ refers to the owner of the website, whose registered business name is SHIFT SPACE DESIGN LLC.  The term ‘you’ refers to the user or viewer of our website.

Use of the Website
By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Trademarks
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

Media
The images and photographs displayed on this website are property of the website owner or are licensed for exclusive use by the website owner.  Nothing contained on this website should be construed as granting any license or right to use any image or photograph without the prior written permission of the website owner.

External Links
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

User-generated content
Any user comments or content published, at the user’s own volition, on the website or website blog (“Journal”) can be used for promotional purposes by the website owner.

Warranties
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of Liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of Terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws (choice of venue and forum)
Use of this website shall in all respects be governed by the laws of the state of Pennsylvania, USA, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Pennsylvania courts located in Philadelphia county, Pennsylvania, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.