Shipping For customers within the continental United States, we ship orders of available stock within 3-5 business days of order placement. If you require expedited shipping please email us immediately upon placing your order at firstname.lastname@example.org with your order number and timeframe, and we will do our best to accommodate your request. We do not ship on weekends and federal holidays; all orders placed during these times will be shipped within the following 3 business days. Lead and shipment times are never guaranteed. Please note that our available UPS services do not include Saturday delivery.
All shipping rates provided prior to checkout are based on delivery to the continental United States via UPS Ground, USPS, or FedEx Ground. We are happy to extend free shipping via UPS Ground within the continental United States for all orders weighed below 15 lbs.
To reserve out-of-stock or pre-order items, SHIFT requires payment in full. While we will provide an expected fulfillment date upon your order, given that we are working with a network of independent fabricators and craftsmen to produce our products, these fulfillment dates can occasionally change. Customers will be informed of any significant changes to the delivery timeline via email.
International Shipping We currently ship internationally upon request. If you are an international customer, or in Alaska or Hawaii, please send an email to email@example.com with your location and desired item(s), and we will provide you with a quote for shipping. Allow 2-3 business days to quote.
Returns If, for any reason, you are not happy with your purchase, you may return item(s) purchased through www.shiftmakes.com postmarked within 10 calendar days of receipt for a refund, less any return or order shipping charges. To initiate a return, email firstname.lastname@example.org with your order number and the exact item(s) you wish to return, and we will email you a UPS label for your return.
Please return items in original condition, with any tags or supplementary materials included. If your returned item(s) arrives damaged or used, we will not be able to give you a refund, so please be sure to re-pack your return item(s) carefully. The FUNSTON Fire Pit and BEEKMAN Bird Feeder will be assessed a 10% restocking fee; all other items do not have a restocking fee. Please allow 2 weeks from the time you mail your order for your return to be processed. We will notify you via email once your return has been processed.