Terms and Conditions

MINIMUM ORDER

Wholesale Order minimums are 10 pieces or $600, whichever comes first. We accommodate drop-ship and occasionally consignment for some retailers.

Minimums too high? Contact us - we can work with you.

PAYMENT

Opening orders must be pre-paid via credit card or check and our wholesale costs do not include shipment, which is calculated on a case-by-case basis. You may place your order using the order form supplied upon stockist confirmation via email, by phone, at a trade show, or by appointment at the SHIFT studio in Philadelphia, PA. We do not accept COD.

Accepted forms of payment include Visa, MasterCard, American Express, JCB, Discover, and Paypal, each incurring a 3% fee. ACH and company check are preferred and accepted by approval. Reorders will not be released for shipment until payment has been received in full for any prior orders. All subsequent orders will be billed at the time of shipment.

Buyers that have placed and received three or more orders may apply for net 30 terms. Net 30 accounts must be backed with a credit card guarantee of payment using this form. The amount due will be charged to your credit card if payment is not received in a timely manner. In the event that the account becomes non-collectable, late fees may be assessed. Accounts past 80 days will be referred to collections. All returned checks will be charged $50 and subsequent orders must be prepaid by a credit card.

PRICING

MSRP
SHIFT enforces Manufacturer's Suggested Retail Price (MSRP, Retail Price, or RP). SHIFT products are not to be sold by retailers who advertise them below MSRP or on third party sites such as Ebay, Amazon, and Walmart without explicit approval. SHIFT reserves the right to adjust pricing with fluctuating USA material and labor costs, and will notify all retailers if a substantial adjustment occurs.

SALE
Each year between the dates of November 24 and December 24, our retailers may take a maximum of 15% off MSRP prices for SHIFT products. This is currently the only time we allow discounts on our products, and if we choose to offer an additional sales period will notify all retailers beforehand to allow them to equally take advantage of the sale. 

PRODUCT CARE

CARE
Due to the inherent properties of the material and coatings we employ, some surfaces may have minor inconsistencies and/or change over time. Any coated aluminum bent by the end user may flake when rubbed - this is considered normal and will not rust. For product-specific info about the care and maintenance of SHIFT products, please direct inquiries to hello@shiftmakes.com

RECYCLE
If at any time a product isn't functioning or no longer desired, customers may send it to our studio to be properly recycled. Please email a team member for further details.

BRAND

PACKAGING
Our products are typically tagged with cards that include UPC-A, SKU, Instagram, website, and product information. Inquire at hello@shiftmakes.com for more details on packing and to make requests. Product cards, stickers, business cards and custom elements can be shipped by request for placement at retail location.

RESPECT
Our brand is a cherished member of the team, and we expect that our identity in any retail environment, online or physical, is treated with respect. Our requirements include proper text formatting for products and brand, maximum visibility in store, a minimum of five social posts and three marketing exercises focused on SHIFT or SHIFT products annually, and promoting the products with approved marketing copy. Please contact us at hello@shiftmakes.com if there are any questions on SHIFT identity guidelines.

EXCLUSIVITY & PROXIMITY
Retailer / Showroom Proximity and exclusivity will be evaluated case by case and a number of factors will be considered. If you have questions please contact sales@shiftmakes.com.

ORDERS

RUSH ORDERS
Rush shipping on orders is available by special request and will incur additional shipping and handling charges.

CHANGES TO ORDERS
Any changes to orders must be emailed to sales@shiftmakes.com or by phone within 10 hours of placing your order. Requests beyond 10 hours time may be possible. Rush orders cannot be changed, and orders cannot be cancelled or changed once they have been shipped or are in production.

DELIVERY & SHIPPING 
Orders are typically shipped on the weekday following order submission or within 3-8 business days of confirmation during peak times. Larger orders can take three to twelve weeks to fill depending on the circumstances, lead times, and inventory levels. We ship orders via USPS, UPS or FedEx at our discretion with insurance/tracking and pack bulk whenever possible to save on freight costs. International orders are subject to custom restrictions/shipping requirements and buyer is responsible for all duties and import taxes/fees. Additional mailing services are available upon request and will incur additional charges to be determined. UPS and FedEx are available 3rd party billing if an account number is provided.

BACKORDERS
We strive to ship complete, but on occasion we sometimes run out of our most popular products. If this is the case we will contact you to give you the option to change your order or wait for the item to restock. Backorders will be noted on our site with an estimated delivery date and will be shipped out as soon as possible. We do not cancel backorders unless requested.

 
 

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RETURNS + EXCHANGES

CUSTOMER RETURNS
If an item arrives damaged, contact sales@shiftmakes.com within 5 days of receipt with photos of the product and packaging condition for internal analysis. Do not throw out any packing materials. Products cannot be returned for any reason other than damage at delivery. Typically, we will email a return label with an authorization number and upon return scan ship a replacement product to the same address. SHIFT reserves the right to refuse items that are returned without confirmed prior notice, in a condition unacceptable for resale or without a return authorization number. Shipment fees are non-refundable, and a return authorization number will be required for any return.

BULK RETURNS
For bulk or custom orders that arrive damaged, please contact us immediately and take photos for inspection at time of delivery. Hold on to all packing materials and contact sales@shiftmakes.com to discuss replacement. SHIFT reserves the right to refuse items that are returned without confirmed prior notice, in a condition unacceptable for resale or without a return authorization number. All shipping, tracking and insurance charges for orders, returns and exchanges are the retailer’s responsibility and cannot be refunded. SHIFT is not responsible for loss or damages incurred from shipping of returned products. Claims must be completed by appropriate parties.

DISCLAIMER

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that SHIFT SPACE DESIGN LLC (DBA SHIFT) shall not be liable for any damages of any kind related to your use of this site. This is the website of SHIFT SPACE DESIGN, LLC. All products in this website are produced from original artwork. All copyright and trademark rights and the distinctive appearance of these products are owned by SHIFT SPACE DESIGN, LLC.

INDEMNITY

You agree to defend, indemnify and hold Shift Space Design LLC and its affiliate brands harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site or products.

Through use of this site, our products or by becoming a wholesale retailer for SHIFT SPACE DESIGN LLC (DBA SHIFT), you agree to these terms and conditions.