Questions

How old is the Shift brand?

Shift was founded in 2009 by design studio [SHIFTSPACE][1]. [1]: https://www.shiftspacedesign.com

Where is Shift headquarted?

Our company is based in Philadelphia, Pennsylvania.

Does Shift have any social accounts?

We have profiles on multiple Social Media platforms (Instagram, Facebook, and Twitter) using @shiftmakes as our handle alongside our company hashtags, #shiftmakes and #furnitureforoutsiders.

Are there standardized color options for all Shift products?

Each product comes in different standardized colors. Please reference our catalogs and price guides for color options.

Are there custom color options?

Shift offers over one hundred custom color options from the RAL color collection for our powder coated pieces.

Which colors and finishes are suitable for outdoor use?

All color options are suitable for outdoor use.

Which materials are recommended for outdoor use?

We recommend all our aluminum and stainless steel products for outdoor use, although products containing wood have additional stipulations due to it's finnicky nature. If located in a coastal environment we recommend our aluminum or stainless steel to guarantee the longevity of the product.

What materials do your textile products come in?

We offer two standard material options: Sunbrella outdoor fabric and vinyl. If you would like to use other materials, we accept COM (Customers Own Material) orders at increased pricing.

Does Shift product items other than furniture?

Shift features a line of accessories, planters, wall artwork, sculptures and padding.

How many items are in the Shift line total?

Our line currently includes over 30 products of varying styles and functionality.

Are all items always in stock?

Most items are kept in stock in our Philadelphia warehouse with varying availability, while most are made to order.

If items are stocked, what is the lead time?

Once we receive payment we can ship in stock items within 72 hours.

What is the lead time for custom colors?

Our approximate lead time for pieces in a custom color is 5 - 6 weeks although some colors may be backordered by our supplier and subject to an alternative lead time.

Are Shift products BIFMA certified?

Not yet, though as we roll out additional furniture items we will be getting them all certified by the Business & Institutional Furniture Manufacturers Association (BIFMA.)

What's the Shift weight capacity?

Our chairs have a weight capacity of three hundred pounds while our Rambler picnic table has a weight capacity of one thousand pounds per side.

What environments are Shift products suited for?

Shift pieces are recommended for all environments, but we recommend extra care for pieces with wood in harsher climates.

What is the recommended care for harsh environments?

If pieces are placed outdoors in inclement weather, we recommend storing products in a moisture controlled space. If pieces are exposed to moisture, we recommend drying the piece with a dry cloth. ENVIRONMENTAL STANDARDS AND QUALITY

Who makes the materials Shift uses for powder coating?

Shift's powder coating materials are produced by DuPont Corporation, Axalta and Tiger Coatings.

Are Shift products free of Volatile Organic Chemicals (VOC)?

All Shift products are free of VOC’s, certified by DuPont, Axalta and Tiger corporations.

What other environmentally friendly measures does Shift take when producing products?

Shift aims to reuse any materials that we can when producing our pieces, such as excess metal, and designs eco-friendly packaging to maximize the amount of product packaged in one box and limits wasteful fill material.

Sales & Pricing

To inquire about becoming a Shift partner, please email wmay@shiftmakes.com

If you are working on a commercial project - we offer trade pricing, please email wmay@shiftmakes.com for more information.

Warranty & Returns

We provide a 1 year structural warranty for all products regarding the quality of the material used to make our items. The warranty does not cover damage caused by improper use, degradation of finishes from environmental factors, normal wear and tear, and damage due to erroneous/lack of maintenance.

What is Shift's return policy?

If an item is not damaged, faulty, custom or made to order, we accept returns within 7 days of you receiving the piece. The client must pay for shipping and a 20% restocking fee. If an item is deemed damaged or faulty, Shift will replace the piece or accept a return without incurring any fees.