Orders

When will my order ship?
All orders ship within 3-7 business days after confirmation. If an item is backordered, an estimated alternate ship date may be listed in the product description.

Do you ship internationally?
We do! Please send international shipping inquiries to sales@shiftmakes.com.

Can my order be expedited?
At this time we offer expedited shipping only through coordination with the SHIFT team. You may inquire at sales@shiftmakes.com to review shipping options.

What if my order (or part of my order) is out of stock?  
If a product is out of stock, the anticipated ship date may be listed in the product description for that item. If your order contains some in-stock and some out of stock items, your products can be shipped separately as soon as they're available. You have the option to cancel an order on backorder stock until the ship date listed in the product description.

 

Returns

Every item is carefully inspected before leaving our warehouse. SHIFT does not accept returns for any reason other than manufacturer defect or shipping error. Orders may be changed or cancelled with approval, prior to shipment. In the event that damage occurs in transit, or if you discover any defect in manufacturing please email us within 7 days at sales@shiftmakes.com with your order customer information. All returns must be pre- authorized with an RMA number.

Return shipping charges + 20% restocking fee apply for ALL returns and exchanges and are the customers responsibility no matter what the reason for the return. The team at SHIFT will inspect the product before a refund is issued. To begin a return, contact sales@shiftmakes.com with "return" or "exchange" in the message title.

 
 

Disclaimer

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that SHIFT shall not be liable for damages of any kind related to your use of this site.

This is the website of SHIFT SPACE DESIGN, LLC (DBA SHIFT).

All products in this website are produced from original artwork. All copyright and trademark rights and the distinctive appearance of these products are owned by SHIFT SPACE DESIGN, LLC.

 
 
 

 

Origin


Our products are crafted locally by fabricators in Pennsylvania, USA. Additional parts are produced using recycled and/or sustainable materials throughout America. We work with local factories to diminish our environmental footprint, promote sustainable jobs and ensure quality production practices for every SHIFT product.


Materials

What can I expect?
We are proud to offer products made from a variety of materials using unique manufacturing techniques here in the USA.
Most SHIFT products are crafted from polyester coated aluminum. Every material we use has its own inherent properties - and some products, while structurally built to last a lifetime, may have variations from piece to piece and change over time. 

Why Aluminum?
There is no limit to how many times aluminum can be reclaimed. Nearly 75% of aluminum in circulation has been recycled, and since aluminum is considered a sustainable metal, it can be recycled again and again with no loss in material or quality. The material is lightweight, durable and readily available in the U.S.A. for architectural and furniture applications.

To help us protect the environment, be sure to take your packaging and any old unwanted furniture to your local waste disposal center for recycling. Check out our journal for tips on living cleaner and smarter.

 

Design

Can I order a custom edition?
Yes! We offer custom RAL colors, limited edition runs and company branding at low quantity requirements. Contact sales@shiftmakes.com to inquire.

Who designs SHIFT products?
Our products are designed by William May in collaboration with SHIFTSPACE, a team of architects and designers working regularly on designed environments for Shake Shack, Amtrak, business districts and URBN.

I have a specific need, do you offer design services?
SHIFTSPACE offers full service design work to tailor SHIFT product systems to specific brands needs. We’ve done this for Shake Shack and can do it for you. Contact sales@shiftmakes.com to set up a time to discuss your project with our team.

 
 

Care

No matter what the material (i.e. wood, fabric, plastic, metal...) all products require maintenance to ensure a long healthy lifespan. Material and finish will vary considerably depending on conditions and type of use it is subjected to. To help maximize the lifespan of your SHIFT products, we have some essential rules you should follow.

-  Always store SHIFT products in dry, well-ventilated places when not in use.
-  Take every precaution to protect SHIFT products from any knocks or bumps that could cause chipping or scratching to the finish. Touch up paint should be immediately applied to any blemishes that occur.
-  To minimize our impact, some items are flat packed and bent by the customer. While the material itself is stable, coatings where bent may flake - but will not rust.

-  To prevent scratches and water retention, we recommend that you do not place decorative objects on any SHIFT products without rubber or felt pads to prevent damage due to scraping.
-  Use glides to protect furniture feet as well as floor surfaces. These prevent degradation or damage to the legs and feet resulting from unprotected contact with the ground.
-  Immediately clean off any traces of bird droppings, as these can be damaging and may lead to the corrosion or staining of your furniture.
-  Screws used for assembly may need to be tightened on an as needed basis based on volume of use. We recommend at least every 4 to 6 months.

For more questions about the maintenance and longevity of your SHIFT products, contact hello@shiftmakes.com

 
 
 
 

Connect

How can I stay involved? 
Our newsletter is a great way to keep up to date with SHIFT. You can also follow us on our InstagramTwitterPinterestFacebook, or Dwell accounts.

Can I be a SHIFT intern? 
We’re constantly looking for dedicated individuals to join our Philly-based team. To apply to be an intern at SHIFT, contact hello@shiftmakes.com with "SHIFTern" in the subject.

Can I work with you?
Email your resume (and some samples of work) to hello@shiftmakes.com and we'll let you know if we're interested and/or in need of additional hands.

How do I license my design to SHIFT? 
That's not our brand model, but if there's a design you've got that would suit SHIFT well - send an email to hello@shiftmakes.com and we’ll be in touch if we see a fit.

 

 
 

Retailers

How can I become a SHIFT Retailer?
Head to our Wholesale site, and fill out the form to the right. We love our retailers and becoming a SHIFT wholesale partner is simple.

Head to our STOCKIST List for our current retail partners.

Trade Team

Welcome to the team.
We offer special pricing and benefits to our trade members (which includes architects, interior designers, developers and landscape designers). You can become a trade member by filling out this form with Trade in the subject line.

 
 
 

Indemnification

You agree to defend, indemnify and hold SHIFT SPACE DESIGN LLC harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

For more information about SHIFT, contact our team at hello@shiftmakes.com