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We’ve grouped frequently asked questions by categories to make it easier for you to find the answers you’re looking for. If you don’t see an answer to your question, please contact us.

 
 
 
about

Who designs your products? We were founded by SHIFTSPACE, a team of architects and designers producing environments and experiences for brands and spaces. They are the designers on each Shift product.

Where's all this made? In the good 'ol United States of America.

What's your environmental impact? SHIFT sources material for our products and packaging from the USA. The majority are crafted of Aluminum, which can be recycled again and again with no loss in material or quality. We pack simply and effectively to reduce our impact on the Earth, and rub out disposable living by producing durable designs that will exist long after the packing materials have recycled or composted.

Why aluminum? To reiterate, there is no limit to how many times aluminum can be reclaimed. Nearly 75% of aluminum in circulation has been recycled, and it can be recycled again and again with no loss in material or quality. The material is lightweight, durable and readily available in the U.S.A. for architectural and furniture applications. To help us protect the environment, be sure to take your packaging and any old unwanted furniture to your local waste disposal center for recycling. Check out our journal for tips on living cleaner and smarter.

Do you offer design services? We do. Check out our customization section below for additional details then shoot an email to SHIFTSPACE with some background on the job for consideration. You should hear back in 3-5 business days.

How do I become a Contract or Trade partner? Shoot an email to contract@shiftmakes.com with some background on your work. We'll inquire for some additional information and get your sorted shortly.

How can I follow along with Shift? Our instagram is the best way to keep up to date with SHIFT. We can be found at @shiftmakes. You can also follow us on Twitter, Pinterest, Facebook, or Dwell - and sign up for our newsletter to be the first to know of any releases, events, and blog postings.

How do I become a Shift retailer, dealer or showroom? We're always open to bringing on new partners throughout the world. Let us know about yourself, and what you're interested in carrying at sales@shiftmakes.com

Who carries Shift products? Our dealers page has our North American stockists listed for your convenience.

 
 
 
 
orders

When will my order ship? All standard orders ship 3-7 business days after initial inventory confirmation. Made to Order items have a longer lead time that will be communicated via email once the request is submitted. If an item is backordered, we will shoot you an email with an estimated delivery date if an alternate ship date is not already listed in the product description.

Can you ship internationally? We can! Send international shipping inquiries to our team through our contact us form for quoting on a case-by-case basis.

Can my order be expedited? We offer expedited shipping only through direct contact with Shift. Some items are made to order, but there still may be potential to decrease lead time in a pinch.

What if my order (or part of my order) is out of stock? If a product is out of stock, the anticipated ship date may be listed in the product description for that item. If your order contains some in-stock and some out of stock items, your order will typically be held back to ship out once all items are in stock.

What is your return policy?We inspect every item that leaves our warehouse to ensure quality. SHIFT does not accept returns for any reason other than manufacturer defect or shipping error. Orders may be changed or cancelled with approval prior to shipment.

What if my item arrives damaged? To begin a return due to an issue you believe is covered by our return policy, contact sales@shiftmakes.com within 7 days of receipt of purchase including "return" or "exchange" in the message title. All returns must be authorized by SHIFT before shipment.

 
 
 
 
care

How do I care for my Shift product? No matter what the material (i.e. wood, fabric, plastic, metal...) all products require maintenance to ensure a long healthy lifespan. Material and finish will vary considerably depending on conditions and type of use it is subjected to. To help maximize the lifespan of your SHIFT products, we have some essential rules you should follow:

  • Always store SHIFT products in dry, well-ventilated places when not in use.
  • Take every precaution to protect SHIFT products from any knocks or bumps that could cause chipping or scratching to the finish. Touch up paint should be immediately applied to any blemishes on steel products that occur.
  • To prevent scratches and water retention, we recommend that you do not place decorative objects on any SHIFT products without rubber or felt pads to prevent damage due to scraping.
  • Use glides to prevent degradation or damage to SHIFT products or flooring resulting from unprotected contact with the ground.
  • Immediately clean off any traces of bird droppings, as these can be damaging and may lead to the corrosion or staining of your item.
  • Hardware used for assembly may need to be tightened on an as needed basis based on volume of use. We recommend at least every 4 to 6 months.