When will my order ship?
All standard orders ship 3-7 business days after initial inventory confirmation. Made to Order items have a longer lead time. If an item is backordered, we will send an email with an estimated delivery date if an alternate ship date is not already listed in the product description.
Can you ship internationally?
We can! Send international shipping inquiries to our team through our contact us form for quoting on a case-by-case basis.
Can my order be expedited?
We offer expedited shipping only through direct contact with Shift. Some items are made to order, but there still may be potential to decrease lead time in a pinch.
What if my order (or part of my order) is out of stock?
If a product is out of stock, the anticipated ship date may be listed in the product description for that item. If your order contains some in-stock and some out of stock items, your order will typically be held back to ship out once all items are in stock.
What is your return policy?
We inspect every item that leaves our warehouse to ensure quality. SHIFT does not accept returns for any reason other than manufacturer defect or shipping error. Orders may be changed or cancelled with approval prior to shipment. In cases where we do allow a return, a 20% restocking fee applies.
What if my item arrives damaged?
To begin a return due to an issue you believe is covered by our return policy, contact firstname.lastname@example.org within 7 days of receipt of purchase including "return" or "exchange" in the message title. All returns must be authorized by SHIFT before shipment.